For any order-related questions, please contact us at customerservice@brutebutters.com

Who are your products for?

Our products are strictly for research purposes only. They are intended for use by licensed researchers and are not for human consumption.

How long do your products take to ship?

• Orders placed Monday–Friday before midday typically ship the same day.

   

• Once shipped, delivery times depend on the carrier.

   

• On average, orders arrive within 4–6 business days.

   

I think my order has been lost in  the mail. What should I do?

At Brute Butters, we put customer service first. If your package appears lost, please email us at customerservice@brutebutters.com, and we will review the tracking details and discuss next steps with you.

How do I use your products?

We cannot provide usage instructions under any circumstances. Please follow all applicable research lab protocols and guidelines when conducting your research.

Why do your payment methods change?

While our business is legal and fully compliant, the nature of this industry sometimes causes payment processors to change. As a result, certain payment methods may come and go over time.

I paid but my order was never confirmed. What should I do?

If you have not received an order confirmation after payment, please contact us immediately at customerservice@brutebutters.com so we can resolve the issue.

How should I store your products?

Store products in a cool, dry, and dark place to maintain quality.

Do the products expire or go bad?

Our products do not “expire” in the traditional sense but may degrade over time. For best results, we recommend using them within one year of opening.